FAQ
Who is The Salty Palm Creative Studio (SPS)?
We are a family-owned and operated small business located on the coast of South Carolina (Cherry Grove Beach), and we take great pride in offering top-quality custom design, print collateral, apparel, large format printing, tradeshow & promotional products and more. With a passion for craftsmanship and attention to detail, we strive to create products that stand out and reflect the unique personalities of our customers.
Where are our products customized/produced from?
All our products are customized in-house at our facilities located in SC & NC.
How can I contact SPS?
You can reach us through the following methods:
Email: support@saltypalmstudio.com
Phone: 336.408.7049
How do I place an order?
To place an order, simply browse our selection of products on our website and choose the style and customization options you prefer. Add the selected hat to your cart and proceed to checkout. Follow the prompts to provide your contact and shipping information, and complete the payment process. We do however offer a lot more than our site shows as well as more sizes/options to the ones available. Please contact us if you do not see an item or the options you need, and we will be glad to help!
Is there a minimum order quantity required?
No, we do not have a minimum order quantity. You can place an order for any quantity of products you desire. However, we offer qty discounts or bulk deals!
Can I customize the my products?
Absolutely! At SPS, we believe in creating products that are as unique as our customers. We offer various customization options, such as selecting materials, colors, sizes, personalized artwork, etc. Contact us if you do not see the options you need on any of our online products, or if you want to discuss something not shown.
Are the products listed on the ordering page the only options available?
The products listed on our ordering page represent some standard products that we offer. However, if you have a large order and are looking for something that is not currently offered on our website, we may be able to accommodate your request. Please contact us at support@saltypalmstudio.com, and our team will assist you in securing the necessary materials to fulfill your order.
How long does it take to receive my customized order?
The time required to craft and deliver your customized products depends on several factors, including the complexity of customization and the current order volume. Typically, it takes approximately 3-21 business days from the time of proof approval to receive your customized products. Example: Items like Business Cards, Signs, Banners generally only take 3-5 Days where items like Apparel (Hats and Shirts) generally 2-4 weeks due to our order volume. However, we strive to complete orders as quickly as possible without compromising on quality. Please contact us with ALL time sensitive orders so we can prioritize with production.
When does the production process start for my order?
We initiate the production process for your order only after it has been successfully placed, payment has been made and artwork approved.
How will I be involved in the customization process?
To ensure your satisfaction, we provide digital proofs for your customized design. These proofs are sent to you for feedback and approval before we begin production on your order. This way, you have the opportunity to review and make any necessary adjustments to the design.
Do you have quality control measures in place?
Absolutely! Before producing every order, we conduct a thorough quality control process. We want to ensure that every hat we create meets our strict quality guidelines before it is ready to be shipped to you.
What if the product does not meet the quality standards?
In the rare event that a product does not meet our quality standards, we will not let it go out the door. Our commitment to providing high-quality products means that we will address any issues and make sure your product meets the expected standards. Your satisfaction is our top priority.
What are your shipping options?
We offer reliable shipping services to ensure your hat arrives safely and promptly. Our shipping options include standard shipping and expedited shipping. The available shipping methods and associated costs will be displayed during the checkout process.
What is your return policy?
We want you to be completely satisfied with your purchase from SPS. If, for any reason, you are not satisfied with your order, please contact our customer support within 7 days of receiving your order. We will provide options to produce replacements of your items or additional options at that time.
